Customer - Technical Support | Laser Tuning

Customer Support

Phone: 408-530-8588 x2 (M-F 9AM-2PM PST)

Email accessories@golfachiever.com or call (408) 530-8588 x1 to order.
For a list of our available accessories download PDF here

	GolfAchiever FAQ's
	How do I tune my GolfAchiever unit?

	GA SIM FAQ's
	What is GA Sim? How do I purchase a GolfAchiever simulator? What comes with GolfAchiever’s basic simulator package? How long is my warranty for GA Sim Package? What computer specifications are needed to run GA Sim software? If I already own a GolfAchiever unit, can I upgrade my system to GA Sim? Does GA Sim offer any famous courses? Do I have to purchase course packages to play new courses on GA Sim? Can I pick and choose any courses for purchase or subscription? Can you putt using GA Sim? Why is my GA SIM software not working after I installed the software? Why is my GA SIM software not working with my Windows XP operating system? When playing in GA SIM, all my shots are going to the left. What can I do to fix this? My GA SIM unit light stays yellow/orange and doesn’t turn green, what should I do?




	How do I tune my GolfAchiever unit?
	Download Tutorial (19.7MB)
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	What is GA Sim?
	GolfAchiever Sim is a golf simulator with state of the art 3D graphics. GA Sim utilizes the accuracy of GA II’s patented laser technology to provide the ultimate golf simulation experience, and with seamless real-time ball flight, and multiple game, practice and competition modes, for those seeking the most accurate and realistic simulated golf experience the industry has to offer!
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	How do I purchase a GolfAchiever simulator?
	If you are in the United States call our toll free number 1-866-588-0088 extension 1. If you are calling from outside the United States, the number is +1-408-530-8588 extension 1. We can also be reached by email at Sales@GolfAchiever.com.
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	What comes with GolfAchiever’s basic simulator package?
	This package is called a GA Sim Set and it includes the following components: GolfAchiever Sim unit Platform GA Basic software GA Sim Software, which includes Long Drive Grid Alpine Valley 9 hole simulated course (closet to pin and long drive competitions included)
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	How long is my warranty for GA Sim Package?
	One year limited warranty.
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	What computer specifications are needed to run GA Sim software?
	System Requirements for GA Sim are designed to work with a personal computer that conforms to the following standards: Minimum Specs Operating System: Windows XP, Vista (32 or 64 bit) Computer: 2 Ghz Intel Pentium 4 Memory: 512 MB Ram Video Card: NVIDIA Geforce FX series Hard Disk Drive: 10 GB. Additional courses requires more For network game: 56.6 Kbps or faster LAN – TCP/IP Compliant Network Recommended Specs Operating System: Windows 7 (32 or 64 bit) Computer: 2 Ghz Intel Pentium Dual-Core or higher Memory: 2 GB RAM Video Card: NVIDIA 8800 GT or higher Hard Disk Drive: 15 GB. Additional courses requires more For network game: 56.6 Kbps or faster LAN – TCP/IP Compliant Network
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	If I already own a GolfAchiever unit, can I upgrade my system to GA Sim?
	Yes. New hardware is required and needs to be replaced on your current system. Please call or email for more information.
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	Does GA Sim offer any famous courses?
	Yes. Pebble Beach Golf Links, the Old Course at St. Andrews, and the Ocean Course at Kiawah Island are just a few of the signature world class courses offered in GA Sim.
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	Do I have to purchase course packages to play new courses on GA Sim?
	No. There is the option to purchase software packages or subscribe to them in 3 month intervals.
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	Can I pick and choose any courses for purchase or subscription?
	There is an option to pick from pre-selected 3 course packages. The following link shows your options, http://www.golfachiever.com/Web/Products/Slideshow/products_SimPackages.html
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	Can you putt using GA Sim?
	Yes, GA Sim course play can be used from the tee box to the hole. There are several different putting options depending on preference.
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	Why is my GA SIM software not working after I installed the software?
	This may occur when your GA SIM software is installed while your GA SIM USB key is plugged in to your computer. In the Main Menu for your GA SIM software DVD, go to Other software and then click on Install GA SIM Key Driver. Once installed, the issue will be resolved.
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	Why is my GA SIM software not working with my Windows XP operating system?
	If you are receiving this message “Microsoft Application Error: Installation cannot be completed”, then you need to download a Windows Service Pack. Downloading this service pack for your operating system will allow your GA SIM software to function properly on your computer. A quick link to this service pack download is provided below: http://www.microsoft.com/downloads/details.aspx?familyid=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displaylang=en
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	When playing in GA SIM, all my shots are going to the left. What can I do to fix this?
	This usually occurs when the Hit From Turf and Putting locations settings are set to hit from the tee and not directly off the turf. From the Main Menu go to Admin (top right) and then click on GA Settings. Click on the “Restore Default” button, or manually change the Side location to 13.7 and the Back location to -2.0 for both the Hit From Turf and Putting settings.
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	My GA SIM unit light stays yellow/orange and doesn’t turn green, what should I do?
	Lasers out of alignment The most common reason for a unit light to not turn green is that the lasers are out of alignment. Adjust your lasers so that they are aligned with your base and post sensors. To learn how to do this, view the instructional video above. Something is blocking the laser Check to make sure that nothing is obstructing your lasers. Examples: front of your hitting turf is raised too high and slightly blocks the lasers, (use turf clip to keep the turf in place) your metal protector is not positioned securely in your base locator, a red lens on your base or post arm is cracked, or a golf ball is sitting too close to your base arm. Serial or Atake Serial to USB cable is not secure Make sure the Serial cable and/or Atake Serial to USB adapter cable connections to and from GA SIM unit and PC are secure and no pins are missing or bent, which may cause a faulty connection. Power supply is not providing power to your unit Your power supply may not be plugged in securely. Make sure both ends of your power supply are securely plugged into their correct locations. Check to make sure the outlet your power supply is plugged into is receiving power properly as well. If the LED power light on your GolfAchiever SIM unit still does not turn on, your power supply could be damaged and need to be replaced. Serial to USB Atake cable is not recognized by your operating system when plugged in A software driver needs to be downloaded for you USB cable so it can work properly. On your GA SIM software disc main menu, click on Other Software and then click on Install Atake USB-Serial Driver. Once the installation is successfully completed, and you insert your cable, a message will quickly display “Prolific Hardware Found”. Now, your GolfAchiever Sim can communicate with your PC! Multiple GolfAchiever programs open Having multiple GolfAchiever programs open will cause problems with connectivity. Exit out of all GolfAchiever programs and then re-open the desired program again making sure that only one is open this time to fix this issue. If the problem persists, check the Processes tab in your Windows Task Manager for any processes labeled “GA” or GolfAchiever, end those processes, and then open the desired GolfAchiever software.
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